Here is a smart addition to any online customer contact form. Ask your customer how they are feeling. It is difficult to infer emotional state from written communication. How often have you read an email and got a sense of someone’s tone  but then realized it could be interpreted in different ways. When dealing with […]

The Internet revolution presents a great opportunity for local businesses to connect with their market. For some it is a marketing dream that is transforming their business. But the online world also delivers a huge range of tools that can boost productivity and make your business life easier. The buzz term of the year is […]