How Customers Find & Choose Your Business in 2026

Darren_Urquhart

We’ve recorded this short video to explain how digital marketing is evolving, and how it impacts your marketing program. This framework guides our strategy.

Key Points

  • Search is becoming recommendation
  • You now have two audiences: machines and customers
  • Growth comes from visibility, engagement, and conversion
  • Brand strengthens performance across all three

We’ll reference this framework in future reports and strategy discussions.